Passwords play an integral part in your account security and it is imperative that you keep your password protected and do not disclose it to anyone else. The same applies to your Customer ID and the answers that you provide to security questions. Our advice is to commit this information to memory. It is vitally important that your security details are not recorded where they can be discovered, or observed, by anyone else. We also recommend that you change your password frequently, as an additional, but valuable security measure.
Recent reports have confirmed that some online customers of other major Irish and UK Banks have become targets of fraudulent e-mail scams, where customers have been requested to provide or confirm their security details. This is referred to as 'phishing'. Unfortunately, there is little we, or any other bank can do to stop these e-mails being sent. Northern Rock will never request customers to divulge personal security details either over the telephone, in an electronic message, or in any written communication. If you do receive an e-mail claiming to be from Northern Rock, asking you to confirm your security details online, please do not respond to it and let us know as soon as possible. Please also be extremely vigilant when accessing your online accounts in public places e.g. internet cafes.