I have a complaint

Northern Rock's reputation has been built on offering our customers the best possible service. However, there may be occasions where you feel that you need to raise an issue with us. If we receive a complaint, we'll always try to resolve your problem to the best of our ability and as quickly as possible.

If you feel that our service has not met your expectations, please view the following PDF to find out how to raise your concern with us.

The information is provided in Adobe Acrobat PDF format. If you do not have a copy of Adobe reader, visit the Adobe site to download Adobe reader for free.