Direct Saver Fixed Rate Bond

As long as the bond is still available you can add to your investment at any time, with any amount from €1,000 upwards by:

• cheque or bankers draft posted to our Dublin Administration Office: 56-59 St Stephens Green, Dublin 2
• transfer from another permanent tsb account (subject to any restrictions in the terms and conditions applying to that account); or
• electronic transfer (you must arrange this directly with your bank or building society).

Please quote the following details:

Your bank or building society sending the funds may require the Bank Identification Code (BIC) and International Bank Account Number (IBAN). Therefore, these details are provided below:

It is important that for all electronic transfers you quote your Direct Saver Fixed Rate Bond account number as the reference as funds cannot be applied to your account without this number.

Please contact us for further information.

With our Direct Saver Fixed Rate Bond your interest is paid either annually or monthly.

• Annual interest is paid on the day of maturity. Interest can be added to your Direct Saver Fixed Rate Bond, transferred into another permanent tsb account (subject to any restrictions in the terms and conditions applying to that account), or paid by electronic transfer to another bank or building society.
• Monthly interest is usually paid on the last business day of the month and available the next business day. It can be transferred to another permanent tsb account (subject to any restrictions in the terms and conditions applying to that account) or paid by electronic transfer into an account in your name with another bank or building society.

If you have requested your interest to be sent to another bank or building society account, please allow up to one business day for receipt. We cannot be held liable if funds are not received by your bank or building society because of the provision of incorrect or incomplete information.

Interest earned will be subject to Deposit Interest Retention Tax (DIRT) at the prevailing rate. If you are eligible you can register to receive gross interest by completing a separate DIRT Exemption Declaration form (DE1 form) for each account you hold. Please contact us for further information. This rate may be subject to change by the Revenue Commissioner.

Prior to Maturity

Withdrawals and closures prior to maturity of your bond are permitted, but will be subject to a charge. Please refer the rates and charges page for details. Any withdrawals will reduce the return on your investment.

If you would like to make a withdrawal over the telephone please call the Customer Service Helpline with your password and instructions. You can also give instructions by fax or email and again, your password will be required. All contact details can be viewed on the contact us page.

If the sole account holder dies during the term of the account, the account may be closed and the capital will be returned and any interest paid out can be retained. No early withdrawal charge will be made under these circumstances. Alternatively, the executors or administrators may opt to keep the bond open until maturity to earn potential interest payment.

After Maturity

Once your bond has matured it will become a variable rate no notice Direct Saver Matured Bond. We will write to you before your bond matures to let you know what else we have available, as well as advising you of the interest rate payable on your Matured Bond.

To make a withdrawal from the Direct Saver Matured Bond simply send us a written request for any amount from €1,000 or you can also make withdrawal requests by fax, phone, or email. Please refer to the contact us page for details.

We will then send you your draft promptly. Alternatively, you can transfer funds after maturity to another permanent tsb account, (subject to any restrictions in the terms and conditions applying to that account), or an account you hold with another bank or building society.

We will send you a maturity mailing prior to the maturity of your bond which will provide you with various options for your investment. We will also send you a statement upon maturity of your bond.

You can view the current interest rates on the rates and charges page.

Any contact details provided on your application form will be used to contact you, if necessary. Please ensure you keep us informed of any changes to your address or other contact details.

Should you need to contact us please refer to the contact us page.

Our Direct Saver Fixed Rate Bonds are classed as 'non-payment accounts', which means that during the fixed rate period, making payments in and out of your account may be restricted. For example, you may be charged for making withdrawals. After maturity, your account automatically converts to a no-notice account, but we will write to you to confirm details of this. Details of restrictions are contained on this page, in the Savings Terms and Conditions and the rates and charges page.

If you have a complaint, you should telephone us or write to us as soon as possible so that we may investigate the circumstances. You can write with details of your complaint to:

Customer Relations Department
permanent tsb
56 – 59 St Stephens Green
Dublin 2

Alternatively you can email us, or raise your complaint by telephone.

If we cannot resolve the complaint to your satisfaction you have the right to refer your complaint to the Financial Services Ombudsman, which provides independent adjudication of complaints. A copy of our Internal Complaints Procedure leaflet is available via the I have a complaint page.

You can view our full complaints procedures by visiting out complaints charter.