Direct Saver accounts

If you are a personal customer and you are not happy with your choice of account within 14 days of opening it, we will help you switch accounts. If you wish to take advantage of this 14 day cancellation period please contact our Dublin Administration Office to cancel your account. If you do cancel your account the full amount of your investment, together with any interest earned in accordance with your account details, will be returned to you.

You can add to your account at any time with any amount from €500 upwards by:

• cheque or bankers draft posted to our Dublin Administration Office: 56-59 St Stephens Green, Dublin 2
• transfer from another permanent tsb account (subject to any restrictions in the terms and conditions applying to that account);
• electronic transfer (you must arrange this directly with your bank or building society).

Please quote the following details:

Your bank or building society sending the funds may require the Bank Identification Code (BIC) and International Bank Account Number (IBAN). Therefore, these details are provided below:

It is important that for all electronic transfers you quote your permanent tsb account number as the reference as funds cannot be applied to your account without this number.

With Direct Saver Demand, you do not have to provide notice for a withdrawal. Simply contact us with your instructions and we will do the rest.

With Direct Saver 30 and Direct Saver 60, you need to give us 30 days' or 60 days' notice respectively to withdraw your funds, without incurring a notice charge. To do this simply complete the notice section of the Transaction Slip and send it to us at least 30 days or 60 days prior to the date of the withdrawal. Telephone and fax instructions are also acceptable for giving notice, however, your password will be required. Notice can also be registered via the withdrawal request form and again, your password will be required.

We will acknowledge your notice by post and advise you of the 14 day period during which you can make a withdrawal. If you do not receive an acknowledgement of your notice within five business days, you should inform us by calling the Customer Service Helpline.

Your notice request is not an automatic request for withdrawal, therefore you must request your withdrawal separately. All withdrawals outside the notice period will be subject to a notice charge equivalent to 30 days' or 60 days' loss of gross interest at the prevailing interest rate on the amount withdrawn.

With our Direct Saver 30 and Direct Saver Demand accounts your interest is paid either annually on 31 December each year, or monthly on the last business day of the month. It can be:

• added to your Direct Saver 30 and Direct Saver Demand account;
• transferred into another permanent tsb account (subject to any restrictions in the terms and conditions applying to that account); or
• paid by electronic transfer into an account in your name with another bank or building society.

If you have requested your interest to be sent to another bank or building society account, please allow up to three business days for receipt. We cannot be held liable if funds are not received by your bank or building society because of the provision of incorrect or incomplete information.

Interest earned will be subject to Deposit Interest Retention Tax (DIRT) at the prevailing rate. If you are eligible you can register to receive gross interest by completing a separate DIRT Exemption Declaration form (DE1 form) for each account you hold.This rate may be subject to change by the Revenue Commissioner.

To withdraw funds from your account simply fill in the withdrawal section of the Transaction Slip for any amount from €500 upwards and send it to us.

If you would like to make a withdrawal over the telephone just call the Customer Service Helpline with your password and instructions.

You can also give instructions by fax, or email via the withdrawal request form and again, your password will be required.

Withdrawals can be made by:

• draft. This will be sent within one business day following receipt of your instructions. drafts can be made payable to a third party but cannot be made payable to cash. drafts can only be sent to your registered address;
• transfer to another permenent tsb account (subject to any restrictions in the terms and conditions applying to that account);
• electronic transfer to your nominated bank or building society account. Provided we receive your instructions by 3pm, the money will reach your nominated bank or building society account on the next business day. No charge is imposed by permanent tsb for providing this service; or
• electronic transfer – same day. If you need funds transferred quickly, provided we hear from you by 11am, we can arrange for money to reach your nominated bank or building society account on the same business day. A charge is made for this service and details of this charge are contained in the rates and charges page. However, this service is subject to availability.

Should you need to contact us please refer to the contact us page.

Our Direct Saver 30 and Direct Saver 60 Accounts are classed as 'non-payment accounts', which means making payments in and out of your account may be restricted. For example, you may have to give notice before being able to make a withdrawal. Details of restrictions are contained on this page, the terms and conditions and rates and charges page.

If you have a complaint, you should telephone us or write to us as soon as possible so that we may investigate the circumstances. You can write with details of your complaint to:

Customer Relations Department
permanent tsb
56 – 59 St Stephens Green
Dublin 2

Alternatively you can email us, or raise your complaint by telephone.

If we cannot resolve the complaint to your satisfaction you have the right to refer your complaint to the Financial Services Ombudsman, which provides independent adjudication of complaints. A copy of our Internal Complaints Procedure leaflet is available via the I have a complaint page.